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Security Camera & Video Surveillance Systems Experts

SUPPORT

VideoSurveillance.com supports our clients from purchase to installation by phone and email.

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Support

VideoSurveillance.com is happy to offer support to all of our clients. We will make every effort to ensure that your equipment works properly and meets your specific video security requirements.

Technical Support

Create a Support Case

Create a technical support case with the VideoSurveillance.com Technical Support Team to get answers to your surveillance system questions.

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Implementation Plans

Our System Implementation Plans work to configure your cameras, NVR, and video management software so your new system runs smoothly.

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Manufacturer Certifications

As a certified partner to the leading video surveillance manufacturers

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Technical Support

VideoSurveillance.com offers a variety of free and advanced technical support over the phone, by email, and through remotely accessing your system.

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Technical Support FAQ

Get answers to the most frequently asked technical support questions, from remote viewing to camera setup, focus, and recording settings.

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Remote Assistance

As part of the technical support process, our trained technical support reps may need to remotely log into your system to change or monitor settings.

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Sales Support

Customer Service

Get answers to the most frequently asked sales and customer service questions, from our 30-day return policy to order tracking and shipping.

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Shipping

Even with a large variety of IP video products we can ship most orders the day they are placed, although shipping time and method may vary by location.

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Purchase Orders

For customers who prefer to order large video surveillance systems, VideoSurveillance.com will gladly accept purchase orders.

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International Customers

With customers in 60 countries, VideoSurveillance.com will happily work with customers in other countries to design a surveillance system.

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Return Policy

VideoSurveillance.com offers all customers a 30-day, no-hassle return policy on products in new condition with a valid RMA issued by our support team.

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Free Needs Analysis

To help you design a system customized to your site’s security needs and budget, contact VideoSurveillance.com for a free consultation.

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Request a Demo

See the powerful benefits of IP video technology for yourself! Schedule a free video demo with one of our security experts—contact us today!

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Contact Us

Our sales team has years of IP video experience, and is here to answer your questions by phone or email Monday through Friday, 7am – 5pm PST.

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