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Coffee manufacturer Portland Roasting upgrades from an outdated CCTV surveillance camera system to IP 1080p HD video.

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Coffee Manufacturer Records Burglar on Video After Upgrading to IP Video


A worn-out CCTV surveillance system paired with a faulty DVR prompted popular coffee manufacturer Portland Roasting to convert to IP video.


The Portland, OR-based roaster successfully migrated to IP video by adding a video encoder, high-definition IP cameras, and leading-edge Milestone XProtect video management software.


The newly integrated IP cameras captured a burglary in progress just weeks after the installation was complete, which lead to a full-scale criminal investigation.

Customer Benefits
  • Owner can monitor operations and staff productivity from his smartphone
  • Saves time by reducing the number of visits to the facility after hours
  • HD resolution provides higher quality video evidence
  • Remote video access increases peace of mind
Portland Roasting installed HD cameras to monitor day-to-day operations.
Portland Roasting Seeks New and Improved Surveillance System

Portland Roasting Coffee is a reputable manufacturer and retailer of gourmet coffee headquartered in Southeast Portland, Oregon. The company operates a 20,000 square foot manufacturing center where it roasts, blends, and prepares coffee for retailers. Additionally, Portland Roasting sells coffee directly to the consumer from two café locations and an eCommerce store.

Selected as the official coffee purveyor for the 2013 Oscar Awards, Portland Roasting has taken its business to new heights since opening over eight years ago. To date, Portland Roasting provides tours, a wholesale training program, quality checks, classes, merchandise, and of course a wide range of artisan coffee to retailers and consumers.

Prior to partnering with, Portland Roasting guarded its 20,000 square foot manufacturing facility with a CCTV video surveillance system. Unfortunately, the CCTV system previously in place failed to properly record video during two previous break-ins and was mediocre at best. During the burglaries, the thieves were able to dislodge and disconnect of the cameras, rendering them useless.

Portland Roasting rented and accessed the CCTV cameras from a security service provider, which limited the amount of control the company had when operating its surveillance system. “We didn’t like the old server or the rental rate of the system, and there were too many restraints,” said owner Mark Stell. The system’s poor performance and ineffectual design propelled Portland Roasting’s decision to upgrade its facility surveillance camera system.

An IP HD Camera System is the Recommended Remedy

The number of problems with the CCTV cameras marked the need for a modernized video surveillance solution. Owner Mark Stell began searching for a seasoned video surveillance integrator to revamp the company’s CCTV camera system and give them full access to the cameras without needing a service provider to manage everything.

Mark contacted and was immediately satisfied with the consulting he received. “We just knew it was time to upgrade,” he said. The project consultants at carefully evaluated Portland Roasting’s current security camera system and its defects. Part of the auditing process included an on-site security assessment of its property. Once the site was reviewed, the project consultants determined that Portland Roasting would benefit from an HD IP camera system as opposed to older CCTV technology. In addition to a plan centered on IP video migration, recommended surveillance cameras featuring 1080 high-definition (HD) resolution. HD video resolution would provide the level of detail needed to capture quality evidence if Portland Roasting was broken into again.

To implement this change, designed a facility-wide IP camera system featuring a video encoder and Milestone NVR. The new system was designed to give Portland Roasting the ability to control the features of its video surveillance system without having to depend on a rental service.

All Optica cameras come with full HD resolution & WDR to enhance video quality.
Updated System Showcases Optica Cameras and Milestone Software

A video encoder, Milestone video management software, and a Milestone XProtect NVR were the central components of the IP camera system. The video encoder made it possible for the previous CCTV system to be integrated with the new network video system, which in turn enabled Portland Roasting to retain its CCTV cameras in the process.

The IP camera system featured a combination of PTZ and fixed IP HD cameras. recommended Optica’s D224M and D204M dome surveillance cameras to amplify image quality and provide better coverage of its SE building. Optica’s premier network cameras were engineered to deliver the following:

  • Full 1080p HD resolution for clear, extremely detailed pictures
  • Wide dynamic range to lessen overexposure effects of poor lighting
  • Vandal-proof design to withstand physical damage
  • Vertical view mode to maximize recording of vertical scenes

The updated IP camera system was also outfitted with Milestone XProtect software, a groundbreaking platform to effortlessly view, manage, and record surveillance video. Milestone software was built with a multitude of high-grade features aimed at improving security such as an interactive map to manage camera views, remote response, motion detection, a video archive for easy playback, a smart search feature for easy-to-grab video footage, and the ability to send video or image evidence via email or MMS. The free Milestone Mobile app provided a comprehensive view of the facility, which enabled Mark and his operations manager to see several cameras at once on a smartphone or tablet.

Milestone’s user friendly software is accessible from a smartphone for instant video access.
Configuration, Set-up Provided

The technical support team at provided integration and set-up support to Portland Roasting, ensuring that Mark would be able to operate and record video as needed. An 8-channel Vivotek video encoder was installed to switch the company’s CCTV cameras over to the new Milestone server.

Included with all system designs, performed a series of tests on the IP cameras to make sure they were functioning at peak performance. “Tech support has really done a good job with everything,” Mark recalled when asked about his experience working with the conguration specialists. performed the analog-to-IP video migration and installed the Milestone server. Portland Roasting also received end-user training to search and review video with Milestone’s NVR, video management software, and mobile monitoring application. Lastly, the tech support team congured recording and image settings to deliver high-quality video.

Overall, Mark Stell has found Milestone’s mobile monitoring app to be the most valuable feature of the upgraded IP system, which has enabled him to view his facility and evaluate employee productivity from virtually anywhere. “I use it all the time on my phone,” he said.

Surveillance System Captures Robbery on Video

Just weeks after the installation of the new cameras and migration from CCTV to IP video, Portland Roasting was burglarized by a thief disguised as an IT worker. The burglar stole over $7,000 in equipment from Portland Roasting’s facility, and managed to disconnect one of the older analog cameras. The new HD Optica cameras recorded the entire incident on camera. Video recorded of the thief clearly showed his facial features, body type, and evidence of what he stole from Portland Roasting. Video evidence was then downloaded and sent to the Portland Police who began investigating the case. Portland Roasting also utilized social media channels to post video of the theft, including Reddit where it went viral. “He broke into our building through the garage door, walking away with cash and computers. If it wasn’t for your system we never would have gotten it on camera.”


  • Portland Roasting


  • Improve Video Image Quality
  • View Facility Off-Site
  • Monitor Day-to-Day Operations


  • Food Manufacturing
  • Retail



  • October 2014
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