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Restaurants: One of Many SMBs That Have Increased Video Surveillance Efforts in 2012

Published by Ellen on December 3, 2012 8:53 AM

As resported by IMS Research, video surveillance providers are expected to incur $75 million more in revenue from small-to-medium-sized businesses by the end of this year. Nationally recognized market research firm IMS Research estimates that the number of surveillance systems purchased by SMBs will increase by 50% at the end of 2012. The restaurant industry has revealed itself as one of the major investors in security camera systems. Restaurant chains such as Eat'n Park and Popeyes Louisiana are just two examples.

The primary reasons restaurants have amplified their surveillance strategies have been to protect themselves from liabilities such as slip-and-fall injuries, monitor for unsafe or altered food, capture supply thefts that occur behind the restaurant dining area, keep an eye on cash register theft, and record restaurant patrons who try to manipulate honest servers and cashiers in order to save money on menu items or lie about wrong orders in order to get a refund. In addition to these reasons, restaurant chains like Eat'n Park have installed additional surveillance cameras to capture walk-out patrons on video who fail to pay for their food. These individuals are also commonly referred to as "dine-and-dashers."

Not only have restaurants added or installed more security cameras, but they've also upgraded their video surveillance systems by utilizing sophisticated video management software and transitioning to network video or digital video. In fact, many big-brand restaurants have switched from analog to network video to have remote access to their cameras, and view footage when managers and owners are away from their businesses. Also, the advanced technologies of IP video management software have been a tremendous boon to many restaurant owners and operators.

Bill Moore, Director of Safety and Security at Eat'n Park, is responsible for the upkeep and improvement of security measures for 75 of the chain's restaurants. He explains: "We experienced a 15% reduction in walk-outs and an 18% reduction in cash shortages in restaurants which have cameras in the back of the house; we have also seen improved food costs." He also noted that surveillance cameras have been a "great investment," and is a way to record restaurant problems that can be viewed and scrutinized just moments after they occur.

SMBs (Small-to-Medium-sized Businesses) in the U.S. are reaping the benefits of video surveillance. They're relying on the advanced technology of network video to record employee and patron theft as well as liability incidents, which continue to threaten the livelihood of businesses.

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