Introduction to Port Forwarding: Step Three
This is the last of three posts that will walk you throught the process of setting up port forwarding with Milestone software.
To access your router, enter the IP address into your web browser of choice. If you do not know the IP address you can find it by opening your start menu and searching for "cmd" to open the command prompt menu.
Once the command prompt opens, enter the command "ipconfig" and hit enter. The information for your router will be listed under Default Gateway.
Now that you have your IP address, enter it into your preferred web browser. This will pull up your router, which will ask you for the username and password.
If you do not know your username and password, it is sometimes printed on the bottom of your router. Otherwise you will need to contact your internet service provided.
After you have logged in, go the section of your router's menu that has the port forwarding information. The following example uses a Netgear Genie router. If your router is different, try the Firewall menu, Advanced menu, or Applications and Gaming section.
In this example, we want the Advanced menu.
Once in the menu, click on Advanced Setup, then Port Forwarding/Port Triggering.
In the Port Forwarding menu, click the button to Add Custom Service.
We are opening the ports that Milestone is already using--80 internal, 8080 external for Smart Client access, and 8081/8082 for mobile access. Most port forwarding sections have the following information, and you will just add the correct information in the boxes to enable port forwarding.
The service name can be anything you want but we recommend keeping it simple, such as Smart Client when setting up the 8080, Mobile for 8081, and Secure Mobile for 8082.
You want to always select TCP/UDP for the Service Type, unless this is specifically noted in the device you are trying to port forward.
For External Starting and Ending Port, you will need to set up three separate rules, one for each external port. This means a rule for the 8080 port where the external starting and ending port are set to 8080. Repeat this for ports 8081 and 8082.
When setting up the rule for the 8080 port, make sure to uncheck the box for "Use the same port range for internal port." For the 8081 and 8082 rules, you should leave this box checked.
For the 8080 rule, you will want to manually enter the internal starting and ending port. Both should be 80.
Last, you need to enter the Internal IP Address of your Milestone server.
If you do not know this information, it can be found using the same "ipconfig" command you ran earlier.
Once you have all the fields filled out, you need to apply the rule. Once all three rules are set and applied, your port forwarding should be working.