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Security Directors Archives

Published by Marie on March 25, 2016 11:51 AM

Security-Services-Blog-Image.jpgDefending your business, protecting assets, and deterring crime are essential if you want to keep your business, and employees, safe. But if you've ever worried that a security system was too complicated, or that security guards were too expensive, we have created a professional system designed for your needs.

Our security services combine security cameras, alarms, and other technology with live monitoring by remote security specialists who can evaluate a threat to your site and react accordingly.

With a professionally managed security system you will get:

  • Live video monitoring by trained professionals
  • 24/7 video recording
  • Remote viewing from a computer, smartphone, or tablet

See all our security services, or contact us today to speak with a security expert on how to best protect your business assets.

Published by Marie on January 13, 2016 11:16 AM


With thousands of commuters every day, Washington, D.C. metro police had a difficult challenge - monitor and secure the stops, and subway cars, on the city's public transportation system.

So the department recently invested in several security upgrades including a new Security Operations Control Center where they can monitor video surveillance cameras, radio communications, security alarms, fire alarms, and chemical detection systems all in one location.

The difference having a centralized security headquarters made as evident almost immediately. Chief Ron Pavlik says that in 2015 alone they've made "over 500 adult arrests, over 200 cases are closed, and over 100 cases were unfounded." During that time they had over 6,200 requests for video.

Watching security video in real time helps you spot suspicious activity as it happens, increasing response time and decreasing crimes and other activity. Surveillance cameras also increase the effectiveness of security forces - instead of being limited by what they can see around them, the person monitoring cameras can watch multiple feeds at once and direct security to the areas that need it.

Read more from WTOP. If you are a security director and want to learn more about how video surveillance can help you, contact our experts today.

Published by Marie on November 19, 2015 10:40 AM

Guide-To-Increased-Security-Blog-Image-11-18-15.jpgThe newest whitepaper is now available from - introducing Solutions by Role: A Quick Guide to Increased Security. This comprehensive overview looks into video surveillance system management from the perspective of five positions within an organization:

  • Small business owner
  • IT director
  • General manager
  • Security director
  • Construction project manager

Each section looks at the security challenges faced by businesses, the ways in which modern video surveillance systems can help improve security and business operations, and a list of frequently asked questions.

Download the free whitepaper today.

Published by Marie on June 30, 2015 10:47 AM

This blog post will walk you through installing and configuring your Ubiquiti antennas to establish a wireless link. Wireless surveillance systems are key to extending your security into areas a traditionally wired system can't go, including large campuses and remote buildings.

Before you install any wireless equipment, we recommend bench testing the connection between the Ubiquiti antennas - a mistake will result in having to un-mount the remote antenna to reconnect it locally.

Step One: Wiring the Components

The first step to setting up your wireless system is to wire the components so that all parts of the system receive power and network connectivity.

All Ubiquiti antennas require a separate power supply, and cannot work off of standard PoE devices. The power supply needs to be connected to a standard power socket, and have two ports for Ethernet cables. The ports are labeled PoE and LAN.

The PoE port will always be wired directly to the Main port on the Ubiquiti device. If the Ubiquiti device has a secondary port, do not wire the PoE to that port because it will not correctly power the device.

The LAN port on the power supply needs to be wired into your network, or to a switch powering the camera. The LAN port cannot be wired directly to a PoE camera, as it will not provide enough power for the camera to function.

Step Two: Setup Units as Broadcaster & Receiver

Once you have wired the units you need to setup one unit as a broadcaster and one unite as a receiver.

To begin, log into the Ubiquiti unit. The default IP address is The default username is ubnt, and password is ubnt.

Once you have logged into the unit, click on the wireless tab.


In the wireless tab, you will need to change a few settings.

First, you need to select the wireless mode. Select Access Point for the unit that will act as the broadcasted, and Station for the unit that will act as the receiver.


Always check the WDS (Transparent Bridge Mode) box.


You will always need to set a SSID that will be used by both antennas to communication. The SSID has to be identical on both antennas. We recommend hiding the SSID so no other devices can see the network connection.


The last setting you'll need to change is to make the link secure, an important set to creating the link between units.

We recommend WPA2 for the security setting. Use a long, hard to guess WPA Preshared Key. If you do not secure your wireless link, anyone with a wireless device will be able to connect to your network.


Once all of these setting changes have been made, click Change at the bottom of the screen. A message will pop up saying that the configuration contains changes and asking if you want to apply these changes. Click Apply.

Step Three: Secure Your Network

Select the Network tab at the top of the screen.

On this screen, set the antennas to a static IP address that will be reachable by your network. We do not recommend setting the antennas to DHCP, as communication between the antennas can be interrupted.

Next, select the System tab. Here, you will want to change the username and password of the devices to make your wireless connection secure.

To change the password, click on the key icon next to Administrator Username. Enter in the current password, and then enter in your new password.


Once you have changed username and password, click Change at the bottom of the screen, and select Apply when prompted. Repeat steps two and three as needed for every Ubiquiti device on your network.

The devices will reset to accommodate all of the setting changes you made. Once they are back online, and both antennas have been setup, check the connection between devices. First connect the Access Point to your network, and then connect the station to the PoE side (leave the LAN side blank).

The back of the units will light up with red, yellow, and green bars if the connection is good. Once these light up, the connection is good and you can mount the Ubiquiti antennas to access your remote cameras.

Published by Marie on May 21, 2015 8:52 AM

A major benefit of IP surveillance systems in the flexibility you have to add new cameras as your security needs change. But if you've added new cameras to your system, you will need to update your Milestone license to accommodate the new cameras.

The easiest way to update your account is to activate your license online. To being, open the Milestone XProtect Management Application. Click on the File menu.

Updating Your Milestone License 1.jpg

Select the Activate License Online option.

Updating Your Milestone License 2.jpg

A screen will pop up, prompting you to enter your Milestone user name and password.

Updating Your Milestone License 3.jpg

After you have entered this information and logged into your system, click the Activate button. Your account will automatically be updated with the new camera licenses you purchased.

If you have any questions, or run into problems, please call technical support at 866-945-6806 or email us at

Published by Marie on April 30, 2015 3:28 PM

This is the last of three posts that will walk you throught the process of setting up port forwarding with Milestone software.

Go back to Step One.

Go back to Step Two.

To access your router, enter the IP address into your web browser of choice. If you do not know the IP address you can find it by opening your start menu and searching for "cmd" to open the command prompt menu.


Once the command prompt opens, enter the command "ipconfig" and hit enter. The information for your router will be listed under Default Gateway.


Now that you have your IP address, enter it into your preferred web browser. This will pull up your router, which will ask you for the username and password.

If you do not know your username and password, it is sometimes printed on the bottom of your router. Otherwise you will need to contact your internet service provided.

After you have logged in, go the section of your router's menu that has the port forwarding information. The following example uses a Netgear Genie router. If your router is different, try the Firewall menu, Advanced menu, or Applications and Gaming section.

In this example, we want the Advanced menu.

C3.jpgOnce in the menu, click on Advanced Setup, then Port Forwarding/Port Triggering.


In the Port Forwarding menu, click the button to Add Custom Service.


We are opening the ports that Milestone is already using--80 internal, 8080 external for Smart Client access, and 8081/8082 for mobile access. Most port forwarding sections have the following information, and you will just add the correct information in the boxes to enable port forwarding.


The service name can be anything you want but we recommend keeping it simple, such as Smart Client when setting up the 8080, Mobile for 8081, and Secure Mobile for 8082.


You want to always select TCP/UDP for the Service Type, unless this is specifically noted in the device you are trying to port forward.


For External Starting and Ending Port, you will need to set up three separate rules, one for each external port. This means a rule for the 8080 port where the external starting and ending port are set to 8080. Repeat this for ports 8081 and 8082.


When setting up the rule for the 8080 port, make sure to uncheck the box for "Use the same port range for internal port." For the 8081 and 8082 rules, you should leave this box checked.


For the 8080 rule, you will want to manually enter the internal starting and ending port. Both should be 80.


Last, you need to enter the Internal IP Address of your Milestone server.


If you do not know this information, it can be found using the same "ipconfig" command you ran earlier.


Once you have all the fields filled out, you need to apply the rule. Once all three rules are set and applied, your port forwarding should be working.

Published by Marie on April 30, 2015 3:24 PM

This is the second of three posts that will walk you throught the process of setting up port forwarding with Milestone software.

Go back to Step One.

Go to Step Three.

To check on your mobile devices, you will need to open the Windows System Tray located in the bottom right-hand corner of your screen. Right click on the icon highlighted here:


This will open a new menu. Click on the Show/Edit Port Numbers option.


By default the port numbers will be 80801 (port) and 80802 (secured port). If this is correct, click OK and continue to the next step. If not, change them to the correct port numbers.


Next, you need to change the settings in your router to allow the data through--by default your router will not allow this data to be sent, for security purposes.

Published by Marie on April 30, 2015 3:15 PM

This is the first of three posts that will walk you throught the process of setting up port forwarding with Milestone software.

Go to Step Two.

Go to Step Three.

First, open your Milestone Management Client. Once it is open, click on the Server Access menu on the left-hand side of the screen.


This will open a new menu. The first field is in this menu is Sever Name. This can be anything you want--if you choose to leave it as Server, this will not impact your remote access.


The second field is Location Port. By default this is 80, and we strongly recommend leaving this at port 80.


The third field is Internet Access. This box needs to be checked if you want to remotely access your system.


The fourth field is Internet Address. This is your remote IP address. To find that, you can go to and the number displayed at the top of the page will be your internet address.


The fifth field is Internet Port. We recommend using 8080, as this will fit sequentially with the other ports that need to be forwarded.


The sixth field is Maximum Number of Clients. This is the maximum number of outside connections that can simultaneously be opened to your server. For Milestone Essential, this number is capped at five.


Once you have set each of these fields up, your Milestone server is configured to send out data to remote Smart Clients.

Have Questions? Get Answers. Our security integrators are standing by to make sure your surveillance solution is the best for your business. Contact an expert today! Get Help