Southeastern Pennsylvania Transportation Authority (SEPTA) Saves Money with Video Surveillance System
Since the installation of over 17,000 security cameras in its stations and vehicles, SEPTA has significantly reduced annual losses from bogus injury and damages claims reports the Security Industry Administration (SIA).
Notably, between 2012 and 2013, SEPTA recorded that the amount it had spent on claims dropped by $11 million, with its overarching goal of saving 4-5% more this fiscal year. Reaching this goal would drop claim payments down to $9 million, calculates the SIA.
Acting General Counsel Gino Benedetti says, "Not only is the payout going down, but somewhat more importantly, the number of claims and the number of lawsuits is going down." This suggests that the surveillance cameras have acted as an effective deterrent to passengers who want to take advantage of the system.
The footage of reported incidents, typically made by passengers, is carefully scrutinized by SEPTA lawyers as well the district attorney's office. The surveillance footage allows them to review exactly what happened to determine if the claim carries weight. If the claim is deemed fraudulent, the case is thrown out. It's a win-win for SEPTA.