A surveillance quandary: who can see the footage?
Over at The Consumerist, editor Ben Popken describes a situation reoprted by a reader who lost her cell phone while conducting business at a local credit union.
After getting home and realizing that she was sans phone, she called the branch, asking if anyone had seen the phone - no luck. After repeatedly calling the missing phone and multiple calls to branch representatives, she asked to see the credit union's surveillance tape. After all, wouldn't she be able to tell what exactly happened to the phone? That request was denied - bringing up an interesting discussion about video surveillance policy. Who should be able to see the tape? What motivation do companies have for keeping their surveillance tapes restricted?
For credit unions, the answer is pretty obvious - security cameras could capture procedures that could seriously weaken the security of the bank, putting employees and customers at danger by possibly inviting robbers or other criminals into the building...but what about the customer from the Consumerist? A well-developed surveillance recording and viewing policy could help bridge the gap between consumers and safety concerns when it comes to viewing security camera footage, and could help keep customers happy and banks safe.