Video Surveillance Technical Support
Get expert help from our team of manufacturer-certified support technicians. We offer the following Technical Support programs to help your organization maintain system stability and optimal configuration.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
- Basic System Implementation (one-time event, 30 minutes max)
- Break/Fix support under manufacturer warranty
- Basic camera, network, and NVR/DVR troubleshooting
Out of scope, additional setup, and advanced support is available at $95/ hour.
Business hours: Monday - Friday, 7:00am-5:00pm PST
Premium Technical Support Offerings
End User Training
- Available at $95 / hour
- Must be scheduled in advance
- View our Training Options
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $95/ hour.
Technical Support Scope
|Support Activity||Free Support||Advanced Support**|
|Basic System Setup (One-time event - 30 minutes max.)|
|Break/Fix Issues - Including RMA's and DOA|
|Basic camera, network, and NVR/DVR troubleshooting|
|Configuration for Remote Access (Port Forwarding & DDNS)|
|Mobile App Configuration|
|Camera / NVR Time Settings|
|Setup Recording Schedules|
|Email/SMS Alert Configuration|
|Configure VMS/NVR Camera Matrix View|
|NVR/VMS Muliple User Setup|
|Archive to NAS|
|Camera Image Settings Configuration (Focus, Exposure, D/N Settings, etc)|
|License Plate Capture - Day/Night|
|Setup Router/ Modems /4G Hotspots (purchased from VideoSurveillance.com)|
|Third Party Mobile App Configuration|
|IP Reconfiguration *|
|Cameras without Networks (No internet access available) *|
|Advanced Networking *|
|MAC Client Setup|
|Equipment / Software not purchased from VideoSurveillance.com *|
|Other Advanced Camera or NVR/VMS Support/Configuration|
* Client required to make available on-site technical / "smart" hands to assist with configuration
** Advanced Support can be purchased at $95/hour.
*** Must be scheduled via appointment unless resource is available