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Video Surveillance Technical Support
Get expert help for your video surveillance system.
Here at VideoSurveillance.com, we are committed to providing our customers with top notch technical support. Don’t hesitate to call or email us if you encounter a problem with your video surveillance system. Our technicians are here to help with any issue, no matter how basic or complex. We will work with you to resolve problems and optimize your video surveillance system according to your needs.
Support: 866-945-6806
Email: support@videosurveillance.com
Business hours: Monday - Friday, 6:30AM-5:00PM PST
How do I set up my camera(s)?
Most manufacturers provide software that makes it easy to locate and configure cameras on your network. For instance, Axis cameras include IP Utility and Vivotek provides Installation Wizard 2 with its cameras.
Contact tech support for additional help setting up your cameras.
How do I focus my camera?
Most cameras must be focused manually at the camera location. Alternatively, some cameras feature “remote back focus”, allowing them to be focused over a network from a PC.
Manually focusing a camera is best achieved with two people: one person at the camera installation site and one person viewing the camera’s live video feed from a PC. The person at the installation site will work to focus the camera, while the person at the PC determines when the camera is precisely focused and displaying the desired field of view. We find that using walkie talkies or mobile phones makes it easy to communicate between the two locations.
How do I record?
There are two options for recording video. For IP cameras, you can install video management software (VMS software) on a locally networked computer or you can record to a Network Video Recorder (NVR). These dedicated recording devices come with preinstalled VMS software. As an alternative or backup solution, cameras with onboard storage can also be set to record to a microSDHC memory card.
For analog CCTV cameras, you can record to a digital video recorder (DVR) that comes with preinstalled VMS software.
Through your VMS software you can create a recording schedule based on day, time and other variables. You can also set recording based upon, or in combination with, motion detection.
Contact tech support for help setting up your recording schedule.
How do I set up motion detection?
Though the specifics may vary, setting up motion detection is similar no matter which VMS software you use or whether you are recording to an NVR, DVR or PC.
Begin by entering the setup or configuration mode on your NVR, DVR or VMS software. From here, locate motion detection setup, which is likely located under camera settings. Select a portion or portions of the camera’s field of view that you want motion detection to be active within. Avoid selecting areas with frequent motion or sudden changes in light. For example, trees swaying in the wind can trigger unnecessary recording.
In order to fine tune settings, we recommend testing motion detection several times. Your best bet is to simulate the type of motion you want to trigger recording. After each test, adjust object size and sensitivity settings until you achieve the desired outcome.
How do I watch my camera on the internet? How do I access my camera from another location?
To view your IP camera’s video stream through a web browser, you must first set up port forwarding on your router and determine what your external IP address at WhatIsMyIP.com or other such site. Lastly, connect to this IP address within your web browser.
Contact tech support for help getting this set up.
