- Exclusive Dealer Pricing
- Superior Products
- Expert Support & Consulting
- Quick & Dedicated Service
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Sales Support
From pre-order to installation, we are pleased to offer unparalleled support to our valued customers. Our video surveillance specialists are on hand to answer your questions and help you select the best products for your particular needs. Call our friendly customer support and sales specialists at 866-945-6808.
For your convenience, we offer two methods for placing orders. You may order online through our simple and secure checkout process or call us to order over the phone.
Sales Support FAQ
When & How can I reach you?
We invite you to get in touch with via phone, email, fax or live chat. Our office is open from 6:30AM-5:00PM PST.
Sales: 866-945-6808
Tech Support: 866-945-6806
Fax: 503-726-4407
Email: sales@videosurveillance.com
Live chat with a video surveillance expert during business hours.
What is your Return Policy?
We offer hassle-free returns within 30 days on most merchandise with a valid Return Merchandise Authorization.
After receiving and inspecting the returned merchandise, we will credit you back either the full amount or a portion according to restocking fees. If the return is a result of our error, we will refund shipping costs.
Read our Return Policy for more details.
How do I submit a PO or RFP/RFQ?
Please email us or fax us at 503-726-4407 for more information.
When will my order be shipped?
When you place an order with us, we do everything we can to expedite the shipping process. In most cases, we ship your order the same day you place it.
Shipping time and cost depend upon your location. We ship throughout the United States, as well as internationally.
Read our Shipping Policy or call our customer service team at 877-478-1911 for more information.
How do I track my order?
We will send you an email notification when your order has been shipped. Most of our shipments are placed through UPS, and include a tracking number and link to their package tracking tool. From there you can enter your tracking number to view where your package is currently located, as well as its estimated delivery.
In some cases we may ship your order through another trusted carrier. If you have any questions regarding the status of your order, call us at 877-478-1911 or email us with your Sales Order Number for more information.
